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Around 67% of customers use social media platforms like Facebook and Twitter to resolve their issues. If you want to excel at social media customer service, you’ll need […]

There are 3.2 billion social media users in the world right now. That makes social media a critical component for your business’ success. Writing for social media, however, is different […]

It’s 2018 and you’re not taking advantage of social media marketing? Wait, what? It’s time to get real; social media marketing is without doubt one of […]

Negative social media reviews, especially on Facebook, are any business’s worst nightmare – the trick is to act fast! Here’s how to tackle negative reviews… 80% […]